Registration

Welcome to InTeleDerm, Your online dermatologist. InTeleDerm allows you to be seen by a dermatologist without the hassle of going to a doctor's office. The first step to using InTeleDerm is to register for an account. This can be done by clicking on the login link at the top of the page. This takes you to the login page. Below the login form, click on create an account. When registering for InTeleDerm your e-mail address will be your username and passwords must be at least 8 characters in length and consist of a number, a special character, an upper case and a lower case letter.

Creating A Case

The first time you create a case you will be presented with the Start Visit page. Currently we are only located in the Commonwealth of Virginia. If you are not physically present in the Commonwealth of Virginia at the time you are creating the case, then you are not able to utilize InTeleDerm at this time. In order to proceed you must confirm that you are located in the Commonwealth of Virginia.

The first time you create a case, and once a year there after, you will be presented with the HIPAA and Privacy Practices page. Please read this and check that you have read and agree to the policy. You must scroll to the bottom of the Notice of Privacy Practices section before you will be allowed to continue.

For each case you create you will begin by uploading a few photos or brief videos of your concern. The higher resolution the photo, the better your chances of a successful diagnosis. You must upload at least one photo before you can continue.

After successfully uploading a photo or video there will be a check mark noting success. An X means there was some sort of error uploading your photo or video. If you decide you don't want to keep this photo or video for your case you can click the Remove file button to delete it. Optionally you can add a note about your photo or video. If you add a note, press the Update info button. Once the info has been updated, you will see a green alert stating that your photo information was updated successfully.

The next step in creating your case is to choose what type of concern you are having. Click on the concern that is most closest to what you are experiencing. Based on which you choose, a set of questions that relate to that concern will appear.

If you have questions about what a particular term means, click on the ?. This will reveal pictures to show you what we mean for each term.

Please try to answer all of the questions to the best of your abilities. The more information you give, the better the likelihood of a successful diagnosis. For certain questions, if you answer yes, it will reveal a follow up question.

After you've answered the question, click on the area of the body where you are experiencing your concern. You can click on multiple body locations. Once you are done filling out this case, you can create an additional case. If you don't want to create an additional case, press continue to move on.

The next step is to complete your profile information for your provider to review. Prescribing is handled outside InTeleDerm.

If you want to put in more than one phone number you can click on the add additional phone number button. If you need to remove a phone number, click on the delete button. Choose which phone number type your primary phone number is. You must enter at least one phone number. If you choose to enter a cell phone number, in the next step you will be able to set a preference to receive text messages with case updates. When you are done, choose continue to move on.

The next step is to fill out your preferences. Enter in your pharmacy in case we need to send in a prescription.

If you entered a cell phone in your profile, you can choose to receive text message notifications whenever there is an update to your case. If you choose to receive text message notifications, we will need to send you a confirmation code to verify your cell phone number. When you request a confirmation code, an 8 digit code will be texted to you. Enter in the 8 digit code into the confirmation box. The code is not case-sensitive, that is, you can enter lower case letters or capital letters.

Next you need to choose your provider preference. Unless you are following up with a specific provider, it is recommended to choose the first available provider. This will allow you to get the fastest results.

If you click on the ? a window will pop up with more information about the various providers to help you decide on a provider. If a provider is not accepting patients at the time you are creating your case, they will be listed as out of office.

After you have selected your preferences, you next need to fill out your medical history. This includes any medication you are taking, any drug allergies you may have and any surgeries you've had in the past. You should also select any items you or your family have had in the past.

To enter a medication click on manage medications. There you can enter in your medications.

You can then choose whether the medication is taken over the counter or not. If you need to remove a medication, either because it is an error, or you are no longer taking the mediation, just click on it.

Repeat the process for any allergies and surgeries you may have had.

After you have entered your medical history, you will then be taken to the section for you to review your information and pay for your case. If you need to change some information, click on the edit button next to that section. This will allow you to edit the appropriate section. When you are done editing a section, click on the save button.

Once you are done reviewing all of your information, click on the continue to payment button. If you click on cancel, you will be taken back to the patient dashboard and you can return later to pay for your case.

We use Stripe as our credit card processor. Fill in all the necessory information and click pay. Note that if you choose to save your information for later, your payment information is not stored with InTeleDerm, it is stored safely and securely with Stripe.

After you press pay, you will be taken to a screen while your payment processes. Once the payment is completed you will be redirect back to the patient dashboard.

After you are returned to the patient dashboard you can see the status of your case. After you complete your payment your status will change to Payment Pending. Once we receive notification from PayPal that you have completed your case we will notify a provider that your case is available. This can take a few minutes, but is usually within a few seconds. If your status does not change with in 30 minutes or so, please contact us by logging a support case below.

Patient Dashboard

In the patient dashboard you are able to see the status of your cases. After we have received confirmation that you have completed your payment then the status of your case will change to Awaiting to be assigned to your provider. The other statuses are:

• Not Paid - you have not completed your case by paying for it.
• Payment Pending - you have attempted to pay for your case but we have not been notified by PayPal that it has been completed.
• Waiting to be assigned to your provider - we have been notified that your payment is completed but a provider has not yet accepted your case.
• Waiting for provider review - a provider has accepted your case and is reviewing your information.
• Waiting for patient update - your provider needs more information before they can make a diagnosis.
• Waiting for provider update - your provider has received your updated information and is reviewing it.
• New pictures requested - your provider has requested additional pictures in order to make a diagnosis.
• Needs an in person visit - your provider has requested that you schedule an in person visit with your dermatologist because they are unable to make a diagnosis.
• Case Completed - your provider has successfully diagnosed your case.

On the patient dashboard you will also be able to edit your profile. You can also upload a profile photo. This photo will be seen by the provider when messaging back and forth.

Manage Account

If you click on your name in the top right hand corner of the screen you can logout or change your password.

Please log in to create a support case. If you are unable to login or create an account, please contact us via the Contact Page